Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Our delivery is handled by EasyParcel. Delivery charges are based on EasyParcel current standard rates. The final shipping charges will be calculated during checkout and will be based on your delivery address, your packages weight and dimension.

Which payment methods are accepted in the Online Shop?

We accept online banking via FPX and Credit Card.

How long will delivery take?

We will ship out orders within 1-3 business days upon confirmation of payment. The delivery would typically 2-5 business days. In rare occasion, there may be delays due to courier volume.

How secure is shopping in the Online Shop? Is my data protected?

SweetLoot has taken necessary steps to secure your personal data . Please review our Privacy Policy for further details

What exactly happens after ordering?

Once an order has been placed and payment is confirmed, you will be notified via email on your purchase. Our team will ship your orders within 1-3 business days.

Do I receive an invoice for my order?

We will provide an invoice with all purchases. Kindly ensure that you have entered your correct personal information to be reflected in the invoice correctly.

Contact Us

    Or Call us at 011-35582106. Business Hours: Mon – Fri, 10am-4pm